Please read before completing your order

1. Refund Policy

• Full Refunds: You may request a full refund within 14 days of purchase, provided no claims have been submitted under your policy.
• Non-Refundable: After 14 days, plans are non-refundable, except where required by law.
• Processing Time: Refunds are usually processed within up to 5 business days, but depending on circumstances and your payment provider, they may take up to 14 business days.

2. Claims Policy

Pet Safe Abroad is committed to providing quick and fair claims processing.

• Eligibility: Claims can be made for any covered medical event that occurs while your pet is abroad during the active coverage period.
• Documentation Required:
  • Veterinary invoices and receipts
  • Proof of treatment (diagnosis or medical report)
  • Your policy number and pet details
• Submission: Claims must be submitted by email to support@petsafeabroad.com.
• Processing Time: Claims are usually reviewed and processed within 14 business days of receiving complete documentation.